Privacy Policy

We collect only the information necessary to respond to enquiries and arrange service visits. This includes:

• Name and contact details (email address, phone number) provided through our contact form
• Company or organisation name, if provided voluntarily
• The content of messages sent to us through the contact form or by email
• Technical information collected automatically when you visit our website, including IP address, browser type, device type, pages visited, and time of visit
• Cookie preference data, stored locally on your device

We do not collect payment card details, national identification numbers, or sensitive personal data as defined under applicable Egyptian law.

Egypt does not yet have a comprehensive dedicated personal data protection law equivalent to the GDPR, though the Egyptian Personal Data Protection Law No. 151 of 2020 (PDPL) provides the primary legal framework for personal data processing in Egypt. We process personal data on the following bases:

• Consent: When you submit our contact form, you explicitly consent to your information being used to respond to your enquiry.
• Legitimate interest: We have a legitimate interest in understanding how our website is used in order to improve it, provided this does not override your rights.
• Contractual necessity: Where a service arrangement is established, we process data as necessary to fulfil that arrangement.

Information you provide is used for the following purposes:

• To respond to enquiries submitted through the contact form or sent by email or phone
• To coordinate and schedule cleaning visits where an arrangement is agreed
• To communicate about visit timing, access, and scope
• To maintain records of service interactions for operational purposes

Automatically collected technical data is used to understand aggregate website usage patterns and to maintain the security and functionality of the site. This data is not used for individual profiling or targeted advertising.

We do not sell, rent, or trade personal data to third parties. Data may be shared in the following limited circumstances:

• Service providers: We use email and website hosting services that may process data on our behalf. These providers are selected for their data security practices.
• Analytics: If analytics cookies are accepted, anonymised usage data may be shared with analytics platforms to help us understand website performance.
• Legal obligations: We may disclose data if required to do so by Egyptian law or by a competent authority.

All third-party providers used are bound by appropriate data processing terms.

We retain personal data only for as long as necessary for the purposes for which it was collected. Enquiry correspondence is retained for a period of up to two years after the last interaction, after which it is securely deleted. If an ongoing service arrangement exists, data related to that arrangement is retained for the duration of the arrangement and for a reasonable period thereafter for administrative purposes.

Technical and analytics data is retained in aggregated, anonymised form and is not subject to the same retention limits.

Under the Egyptian Personal Data Protection Law No. 151 of 2020, you have the following rights regarding your personal data:

• The right to be informed about how your data is processed
• The right to access personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data where it is no longer necessary
• The right to withdraw consent at any time where processing is based on consent
• The right to object to processing based on legitimate interests

To exercise any of these rights, contact us at info@lecouteaudemongrandpere.com. We will respond within a reasonable time and in accordance with applicable law.

This website uses cookies. A cookie is a small text file placed on your device when you visit a website. We use cookies for the following purposes:

• Essential cookies: Necessary for the website to function. These cannot be disabled.
• Analytics cookies: Used to understand how visitors interact with the site. Only placed with your consent.
• Preference cookies: Store your cookie consent preferences.

You can manage your cookie preferences at any time through the cookie settings accessible at the bottom of any page. For full details, see our Cookie Policy.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These measures include use of secure hosting environments, access controls, and regular review of our data handling practices.

No transmission of data over the internet can be entirely secure. While we take appropriate steps to protect your information, we cannot warrant absolute security of data transmitted to us electronically.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, the "Last Updated" date at the top of this page will be revised. We encourage you to review this page periodically. Continued use of the website following any changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or about how your data is handled, please contact us:

• By email: info@lecouteaudemongrandpere.com
• By phone: +20 103 273 1610
• By post: 42 Abd El-Khalik Tharwat, Al Fawalah, Abdeen, Cairo Governorate 4282021, Egypt

If you believe your data protection rights have been violated and we have not resolved your concern, you may contact the relevant supervisory authority in Egypt, which is the Personal Data Protection Centre established under Law No. 151 of 2020.